Roles & Responsibilities

• Responsible for product development of key accounts and providing highest possible level of service to the customer
• Responsible for meeting customers development needs by –
  • Ensuring timely and in quality delivery of samples
  • Ensuring making all samples as per customer requirements and specifications.
  • Conduct research to identify new products / processes.
  • Represent the company at customer meetings to understand client’s development needs
  • Promote the company’s products/services addressing or predicting clients’ objective
  • Using knowledge of the market and competitors, identify and develop the company’s USP and differentiator

• Provide trustworthy feedback and after-sales support.
• Build long-term relationships with new and existing customers.
• Data Analysis – should be good with numbers and be able to make sense with large amount of data in order to come up with business insights
• Liaising with employees at all levels and functions to provide the required support to the customer
• Training and development of the team from technical and managerial points of view for the long term

Qualifications, knowledge and experience

• Graduate in Design (Jewelry / Product design)
• At least 2-3 years of experience
• Dealing with international market
• An understanding of Design and Aesthetics & technical aspects is a must
• Deep understanding of customer orientation and ability to meet and exceed customer expectations
• Familiarity with SAP, which is our operating platform. Could be an added advantage
• Should have average to good MS- Excel skills
• Foreign language knowledge would be an added advantage

Personal attributes:

• Flexible, proactive, enthusiastic and committed
• Mind-set and outlook positioned for growth
• Strong communication skills
• Attention to detail
• Problem solving ability
• Creativeness and resourceful: implementing newer ways that lead to increased efficiency and optimum use of available resources
• Finally, very open-minded: we currently work with ideas and thought processes that may seem very contrary to accepted views. No task can be too small